quality management statement

Carbon Balanced is committed to providing high quality, scientifically robust and transparent carbon offsets.

We are committed to ensuring quality in all aspects of our service delivery, including:

• Website - We accurately describe the services we provide on our site, and encourage visitors to contact us to ask any questions that they feel are unanswered
• Carbon Auditing – Our carbon audits are based on the most recent Defra* conversion factors and advice
• Communication – in all communication and contracting with individuals and companies, we strive to provide clear information, and to promote understanding between parties
• Invoicing – We endeavor to ensure that all invoicing procedures are accurate, and that we charge only for services agreed upon beforehand
• Delivery – All Restoration Ecology projects are based on Climate, Community and Biodiversity Standards
• Monitoring – All Restoration Ecology Projects are subject to long term monitoring to ensure that carbon offset services are being provided as promised

* Department for Environment Food and Rural Affairs